Terms of Service

The agreement between you and SEMalytics

Effective Date: March 7, 2026 • Last Updated: March 7, 2026

These Terms of Service ("Terms") govern your access to and use of the COS (Communications Optimization System) platform and related services provided by SEMalytics, Inc. ("SEMalytics," "we," "us," or "our"). By using our services, you agree to these Terms.

1. Acceptance of Terms

By creating an account, accessing the COS platform, or using any SEMalytics service, you agree to be bound by these Terms. If you are using our services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

COS is a B2B communications analysis platform that evaluates content through psychology-based frameworks including engagement analysis, personality profiling, strategic clarity, and framing strategy. The service provides scores, recommendations, and suggested rewrites to help improve the effectiveness of your communications.

COS is an analysis and advisory tool. It does not guarantee specific business outcomes such as increased reply rates, conversion rates, or revenue. Results depend on many factors outside our control.

3. Accounts and Access

Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Access Tiers

Tier Access Limits
Free Trial Full platform access 7 days, limited analyses
Solo Single user, PDF exports 50 analyses/month
Team Up to 5 users, all features Unlimited analyses
Enterprise Unlimited users, API access, SSO Custom

4. Your Content

Ownership

You retain all rights to the content you submit. SEMalytics does not claim ownership of any text, files, or other materials you provide for analysis.

License to Provide the Service

By submitting content, you grant SEMalytics a limited, non-exclusive license to process that content solely for the purpose of providing the analysis you requested. This license terminates when the analysis is complete (or when you delete saved conversations).

No Training on Your Content

We do not use your submitted content to train AI models, and we do not share your content with third parties. Content submitted via our API is processed through Anthropic's API under their enterprise terms, which similarly prohibit use of API inputs for training.

5. Acceptable Use

You agree not to:

  • Use COS to create content that is deceptive, fraudulent, or designed to manipulate vulnerable populations
  • Attempt to reverse-engineer, decompile, or extract the underlying models, algorithms, or scoring logic
  • Share account credentials or allow unauthorized access to your account
  • Exceed your plan's usage limits through automated means or circumvent rate limiting
  • Use the service to violate any applicable law or regulation
  • Submit content that contains malware, illegal material, or content that violates third-party rights
  • Resell, redistribute, or white-label the service without a written enterprise agreement

6. Payment and Billing

Subscription Plans

Paid plans are billed monthly or annually as selected at checkout. Prices are in USD and do not include applicable taxes. We reserve the right to change pricing with 30 days' notice to existing subscribers.

Free Trial

New accounts receive a 7-day free trial. No credit card is required for the trial. If you do not subscribe at the end of the trial, your account reverts to read-only access.

Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial months, except as described below.

Refunds

If you are not satisfied within the first 30 days of a paid subscription, contact us at support@semalytics.com for a full refund. After 30 days, no refunds are provided.

7. Intellectual Property

The COS platform, including its scoring frameworks, analysis methodologies, user interface, documentation, and branding, is the intellectual property of SEMalytics and is protected by copyright, trademark, and other intellectual property laws.

Your subscription grants you a limited, non-exclusive, non-transferable license to use the platform for your internal business purposes during the subscription term.

8. API Access

Enterprise plans may include API access subject to additional terms:

  • API keys are confidential and must not be shared or exposed in client-side code
  • Rate limits apply as specified in your plan or API documentation
  • We may suspend API access if we detect abuse, excessive error rates, or security concerns
  • API functionality may change with reasonable notice; we will maintain backward compatibility where feasible

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The service will be uninterrupted or error-free
  • Analysis results will achieve specific business outcomes
  • Scores or recommendations are suitable for any particular purpose without your own professional judgment

COS provides analysis and suggestions based on psychology research. It is a tool to inform your decisions, not a substitute for professional judgment, legal advice, or domain expertise.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SEMALYTICS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless SEMalytics from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the service, your content, or your violation of these Terms.

12. Termination

We may suspend or terminate your access to the service if you violate these Terms or if we reasonably believe your use poses a security risk. We will provide notice when feasible. Upon termination:

  • Your right to access the platform ceases immediately
  • Saved conversations and account data will be deleted within 30 days
  • You may request an export of your data before termination takes effect

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Washington, United States, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in King County, Washington.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on the platform at least 30 days before the changes take effect. Your continued use of the service after changes take effect constitutes acceptance of the updated Terms.

15. Miscellaneous

  • Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and SEMalytics.
  • Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
  • Waiver: Our failure to enforce any provision does not constitute a waiver of that provision.
  • Assignment: You may not assign your rights under these Terms without our written consent. We may assign our rights in connection with a merger or acquisition.

16. Contact Us

If you have questions about these Terms: